Welcome to Creitive Global

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Creitive Singapore Pte Ltd

71 Robinson Road, 14-145


+65 9359 6595


Creitive Digital Agency FZ-LLC

Dubai Media City, Building 10


+971 4 456 6295


Creitive FonSoft d.o.o.

Generala Anrija 13


+381 60 66 888 03

Product Discovery

Customer Experience Mapping

Discover what motivates your customers on their journey to design a perfect product for their needs.

What you need

You understand that your customers decide whether your product will be successful or not. You are wondering how they will interact with your product - what they think, how they feel, and what they really expect from you. 

What we do in customer experience mapping

We get to know your customers, inside and out. We help you empathize with all their potential hopes and fears. Apart from mapping their journey from A to Z, we help you deep dive into their actions, and what makes them choose their path of actions towards fulfilling their goal.


Persona Generation


Customer Journey Mapping


Behavior Triggers Mapping


WOW Opportunities Mapping


Pain Moments Mapping

What you get after customer experience mapping

You will gain the confidence required to build the right thing for the right people. You will be armed with a detailed visual analysis of all the steps your customers have to take. You will uncover the small aspects that lead to massive opportunities. You would able to bring all stakeholders on the same page, and safeguard your future by deep diving into current issues your customers are facing. 


Target Customer Profiles


Detailed Breakdown of All Customer Touchpoints


A List of Identified Opportunities


Extensive Examination of Customer Problems


Re-imagined Customer Journey


Shareable and Actionable Report (to align with all stakeholders)

Does your team need help to uncover potential gaps in your customer's experience? Reach out to have a chat.

Latest Projects

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Zoltan Kovacs, Founder of Governance Compass

"Their proposals were high-quality and resulted in excellent deliverables, with the team developing a scalable and sustainable solution. Feedback around the UX was positive, while future iterations are currently in progress. The team worked smoothly, managing the project effectively at all times."

Zoltan Kovacs, Founder of Governance Compass

Omar Ajjoui, Founder of Huqooq

"Even before release, the software solutions have won awards and sparked interest among potential clients. CreaITive understands complex requirements and adapts to suit prevailing cultural norms. The agency's innovative ideas and collaborative approach have built a trusting partnership."

Omar Ajjoui, Founder of Huqooq

Borko Kovacevic, Microsoft

"All participants have been engaged and responsive in the workshops, leading to implementation in other markets. CreITive has been mindful of all requests and incorporates them well into original content. All deliverables were high quality and on schedule."

Borko Kovacevic, Microsoft

Neil Ford, Innovation Lead at Al Futtaim Group

"Good understanding of the challenges we face in Innovation – particularly at a corporate engagement level. Team are personable and knowledgeable. Preparation for workshops has been good. Output and feedback has been timely and insightful and can be put to use."

Neil Ford, Innovation Lead at Al Futtaim Group

Devid Jegerson, Head of Customer Experience at NBF

"Creitive's team exhibited all the qualities that are important to me. They were professional and very human-oriented. Their adaptability to our changing situations was impressive. They were very well organized throughout the engagement and were extremely clear and crisp with their communication. Most of all, they are amazing collaborators, with the ability to manage all our stakeholders' expectations and were very trusted by all the different teams involved in our project."

Devid Jegerson, Head of Customer Experience at NBF

Mazen Srage, Digital Marketing Manager at Modon

"A digital partner like Creitive is what every fluid organization needs. Our company is growing extremely fast and we needed someone to match our pace, and be able to pivot with us to address market opportunities. Their attitude to adapt and deliver quickly is exactly what we needed. Above all, the quality of their work and the strength of their digital knowledge has been a game changer for us. They didn't not compromise on the details under tight deadlines and were extremely strong on the ongoing communication with us."

Mazen Srage, Digital Marketing Manager at Modon

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