Understand your customers and orchestrate your people, process and digital tools in a symphony that will maximize the value delivered to both, your customer, and your business objectives.
You know that your technology product is not the only way your customer interacts with your business - there are steps before and after that need to be considered. Your customer journey may not be a simple straight line where all the actions happens once - instead, it is paced out over multiple start and endpoints, and it varies depending on the goal of your customers. You are looking to orchestrate the entire business service like a symphony, with multiple individuals (internal and external), multiple technologies and multiple actions all being in harmony at all times.
We plant ourselves as close to your service as possible. We get to know the front stage (your customers, your customer-facing staff and technologies) and the backstage (your operations). We start by taking a bird's eye view of your situation, and then deep dive into the parts that create the most value for your customers and your business. Our facilitators and designers will be very hands-on with you, exploring the possibilities and providing you with tangible suggestions.
Service design is not just designing a service. You address how your business gets something done— it is not just about 'user experience', but more about 'business experience'. You will get a fully designed service blueprint that will enable you to grow and scale your business without any leaks.
Peerfect is a real-time human-powered decision-making platform that aids people in making the optimal decisions! The cure for overthinking is here in the form of an app that would shape your social media popularity with the help of a worldwide community.
Audi produces, markets and distributes luxury vehicles worldwide and are growing their digital footprint in the automotive industry, and we have partnered with CreITive to conceptualize, design, build and provide an ever scaling digital platform for Audi Pre-Owned cars.
"Their proposals were high-quality and resulted in excellent deliverables, with the team developing a scalable and sustainable solution. Feedback around the UX was positive, while future iterations are currently in progress. The team worked smoothly, managing the project effectively at all times."
Zoltan Kovacs, Founder of Governance Compass
"Even before release, the software solutions have won awards and sparked interest among potential clients. CreaITive understands complex requirements and adapts to suit prevailing cultural norms. The agency's innovative ideas and collaborative approach have built a trusting partnership."
Omar Ajjoui, Founder of Huqooq
"All participants have been engaged and responsive in the workshops, leading to implementation in other markets. CreITive has been mindful of all requests and incorporates them well into original content. All deliverables were high quality and on schedule."
Borko Kovacevic, Microsoft
"Good understanding of the challenges we face in Innovation – particularly at a corporate engagement level. Team are personable and knowledgeable. Preparation for workshops has been good. Output and feedback has been timely and insightful and can be put to use."
Neil Ford, Innovation Lead at Al Futtaim Group
"Creitive's team exhibited all the qualities that are important to me. They were professional and very human-oriented. Their adaptability to our changing situations was impressive. They were very well organized throughout the engagement and were extremely clear and crisp with their communication. Most of all, they are amazing collaborators, with the ability to manage all our stakeholders' expectations and were very trusted by all the different teams involved in our project."
Devid Jegerson, Head of Customer Experience at NBF
"A digital partner like Creitive is what every fluid organization needs. Our company is growing extremely fast and we needed someone to match our pace, and be able to pivot with us to address market opportunities. Their attitude to adapt and deliver quickly is exactly what we needed. Above all, the quality of their work and the strength of their digital knowledge has been a game changer for us. They didn't not compromise on the details under tight deadlines and were extremely strong on the ongoing communication with us."
Mazen Srage, Digital Marketing Manager at Modon
You’re an enterprise executive that wants to create new avenues of growth with technology?
You are an early stage startup that wants end-to-end solution for a validated business idea?
You’re a product owner that wants to increase user engagement or improve product design workflows?
You are interested to know more about our work, and you would like to come by and have a coffee with us?