We are looking for an experienced Digital Account Director to join our team. As a Digital Account Director at Creitive, your main responsibility will be to act as a bridge between our clients and our multi-disciplinary teams. You will work closely with our clients to navigate them through the process of discovering business problems, understanding their customer needs, capturing new opportunities by conceptualizing digital products, and building strong business cases around them to secure the budget and further growth. You will work even closer with our team to make sure we always deliver relevant solutions and stay true to our high quality standards.
Your role will be extremely important for customers success, satisfaction and, ultimately, loyalty, that will be one of your primary KPIs.
6-8 years of experience in client services organisation, on accounts within a top tier agency or consulting firm
6-8 years of experience in a digital industry, more specifically in designing and developing innovative & transformative digital solutions
4-6 years of experience in managing multi-disciplinary teams
Superior digital product knowledge
In-depth knowledge of business strategy - product, positioning, pricing, distribution, promotion, market, risk, etc.
Extraordinary communication skills and ability to facilitate and lead conversations with senior stakeholders
Ability to build a team, mentor and effectively manage through proactively addressing performance issues and taking appropriate action
Must have strong presentation skills, with the ability to conceive, prepare, author and give key presentations to clients and large numbers of people, as well as manage question-and-answer sessions
Deep understanding of team utilisation and project allocation, and their relationship to overall client profitability
Must have a strong experience in facilitating design thinking workshops and ability to independently design and facilitate workshops
Manage client relationships and success of our engagements measured in client’s ROI, satisfaction, and loyalty.
Facilitate strategic engagements to navigate our clients in solving their business problems using innovative digital solutions
Establish KPIs for each client and measure progress
Design and facilitate strategic workshops using design thinking approach
Solicit gathered information and facilitate its transfer consistently and correctly across the various project communication channels
Proactively and strategically work on creating new opportunities for business growth with existing and new clients
Support new business and sales activities
Leverage collected knowledge and insights from the market to work with our management team in designing new offerings and capturing new market opportunities
Work in conjunction with Finance to effectively manage account profitability by negotiating statements of work, ensuring work is delivered on budget, and invoicing clients according to the proper terms in a timely and accurate manner
Manage and negotiate contracts
Contribute to internal communications and PR by ensuring work is summarised, case studies are developed and celebrated throughout Creitive
Keep abreast with new trends in digital transformation and innovation
What can you expect:
Projects with Fortune 500 companies
Flexible working time & location
Small, multinational, multidisciplinary team of digital enthusiasts
Office in CBD (Telok Ayer St)